Shipping Policy

We offer shipping Policy for B2B & B2C. B2B refers to a "business-to-business" company that provides services or products to other businesses. B2C refers to a "business-to-consumer" company that sells directly to individual consumers.

Shipping Policy B2C

#1. Shipping Options

We cover the different mail carriers customers can choose from (e.g. USPS, UPS, Fed-Ex or DHL).

Automatically include this information as part of your checkout process.

Questions to answer:

  • What are the shipping options? USPS, UPS  Fed-Ex or DHL
  • Do you offer express options? Yes, UPS, FedEx & DHL express services.
  • Can I choose my favorite or most trusted carrier? Yes can be choose on customer demand. 

#2. Shipping Costs

We offer free shipping. If customer demand other services then we charge according to there services.

#3. Delivery times

Delivery timeframes are a priority for the modern consumer, so make sure you cover estimated delivery times to different states and countries.

Question to answer:

  • How long will it usually take for your products to reach a customer? (Including processing time.)

#4. Lost or damaged products

If item lost or damaged products Include whether you replace them, offer a full refund, cover the return shipping costs of damaged goods.

Question to answer:

  • What happens when a product is lost or damaged in transit? Take picture and send us we will refund you 100% amount.

#5. Returns & exchanges 

Return, exchange, and refund policy, including shipping costs, time restrictions, and more.

Questions to answer:

  • How and when can a customer make a return? With in 14 Days after recived item.
  • Are exchanges possible through your store? Yes.

#6. International shipping

We ship internationally, We cover the costs, estimated shipping times, and more for all relevant countries or regions.

Questions to answer:

  • Do you ship to other countries? Yes, All over the World
  • Are there additional shipping costs? No, We offer World Wide free shipping.
  • How long does it take to ship to a customer’s country or region? We ship item with in 10 to 15 days and update tracking number to customer.

#7. Taxes and import fees

If you handle international orders, you also need to cover foreign sales tax and import fees, and whether you handle them and calculate them into product prices on your site.

Questions to answer:

  • Who will pay these shipping charges on arrival? 
  • Are they calculated and included in the product prices in your store?

#8. U.S. Territories

Ship beyond the continental United States, you should include any potential extra costs or additional shipping or processing time.

Questions to answer:

  • Do you deliver to Puerto Rico and other U.S. territories? Yes, we ship but we will charge exra cost.
  • Do you ship to APO, FPO, or DPO addresses? Yes, we ship but we will charge exra cost.

Shipping Policy B2B

What is B2B fulfillment?

B2B fulfillment focuses on fulfilling orders to other businesses or retailers rather than directly to consumers. B2B orders are often bulk orders that are shipped via freight or parcel for smaller orders. B2B fulfillment helps other businesses stock up on product so they can resell to their customers through one or multiple channels.

Order and unit volume

B2B orders are much larger in terms of quantity and lower in volume. Oftentimes, your B2B customers will only order every few months, but the purchase quantity will be much larger. B2C orders usually have fewer items in an order, but are being delivered directly to different residential locations. 

Shipping methods

Because they tend to be larger and bulkier, the shipping and logistics of B2B fulfillment are far more complex. B2B orders are mostly shipped via freight and palletized because of the number of items involved compared to most B2C orders. However, if the B2B order is small enough and can be packed in boxes, then it is possible to ship B2B orders via parcel. 


Since B2B fulfillment deals with larger shipments, orders are much more expensive and valuable, and oftentimes requires more labor and handling equipment (e.g., loading and unloading pallets). We offer customer to FOB Price & C&F Price during the time of invoice.

EXW- Ex Works

This is the most basic shipping intercom term that a supplier can provide. The seller makes the item available to pick up at the factory and is not responsible for the product once it leaves the factory doors. The buyer is responsible for transporting it from the factory and covers all export and import clearances and insurance costs.

If you are getting initial quotes from a factory for the first time, then they will almost always give you a quote for EXW unless you explicitly ask for a quote in another term. The reason factories and supplier quotes in EXW is simply because it’s the lowest price for them, and it looks good when you're comparing quotes, and you need the lowest price.

FOB  - Free On Board

FOB means that the seller ships the goods to the nearest port, and the seller is responsible for everything after that. The Seller will drop this off at the port of shipment, and the Buyer will either pick it up themselves or more commonly work with a freight forwarder to ship it for them. The seller is the one to clear the goods for export, and the buyer is responsible for the goods from the port onwards. It’s vital when getting FOB quotes to make sure that you get the port's name that they are dropping the goods off at.

One of the big reasons this is the most popular intercom term used that the Export port is a good place to have a 3rd party inspection service inspect the goods. Further, the seller is responsible for all activities in the country of export. Simultaneously, the Buyer is responsible for all activities once the goods leave the country, making things simple. Besides, most freight forwarders will have an office at or near the port, and it’s an easy spot for them to pick up the goods on your behalf.

CFR - Cost and Freight

The seller is responsible for bearing the shipping cost until the named import port; however, the risk is given to the buyer once the goods are loaded onto the ship at the export port and final delivery of goods from the destination port. It should be noted that this is effectively the same as CPT above, except that CFR is specifically for water-based transport.

CIF - Cost Insurance and Freight  

Effectively similar to the one above except that the buyer will require the seller to take on the risk or obtain insurance on the good until the destination port. The seller bears all costs of shipping and assumes the risk of the goods until the destination port. The seller is also responsible for clearing customs, but the buyer is responsible for paying the duty. Again this is effectively the same as CIP, except CIF is specifically for water.

DAT - Delivered at Terminal

The Seller delivers the goods (unloaded) to the import port, and the buyer is responsible for the cost and risk of the goods from that point on. The seller takes on all risks or costs associated with the goods until it reaches the import port. The Buyer pays all Import and Customs.

DAP - Delivered at Place

The Seller delivers the goods to the final destination of the buyer. The seller assumes all risks with the shipping and either load or pays a third party to load the goods for shipment. The Buyer is only responsible for paying the customs fee and clearing the goods for clearance. The buyer also pays to unload the goods at the final destination.

DDP - Delivered Duty Paid

In these terms, this means that the seller pays for and is responsible for everything. The seller pays all costs and assumes all risks to the final destination. The buyer is only responsible for unloading the goods once they arrive at the final destination as chosen by the buyer.

We often get asked, why don’t you get every project DDP? I will say it is the easiest for the buyer, but it will not be the cheapest. The Seller is the one that picks the shipping company and will choose the one they like best and not the cheapest or most reliable. You are putting a ton of trust in the shipping company. If you want, I would suggest you get a quote for DDP from your supplier, then get a quote for FOB and a quote from a freight forwarder and compare the two's final total price.

Fulfillment speed

B2B fulfillment is oftentimes more time-sensitive and it can be a challenge to get B2B orders out on time if strict regulations are not followed.